Refund/Return Policy
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Return Eligibility:
The following conditions must be completed in order to be eligible for a return and refund:
a. The item(s) must be brand new, unopened, and in its original packing.
b. You must submit your return request within 14 days of receiving your order.
Please keep in mind that we cannot accept refunds on opened or partially consumed products.
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Return Process:
Please follow these steps to begin a return:
a. Please contact our customer care team with your order number, a description of the problem, and any relevant images (if any).
b. After reviewing your request, our customer support staff will issue you a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
c. Securely package the item(s) and include a copy of your original invoice or order confirmation, as well as the RMA number on the exterior of the package.
d. Return the item(s) to us via a trackable shipping method. Customers are responsible for the cost of return shipping.
Refunds:
We will process your refund once we receive your returned item(s) and confirm that they match the return eligibility requirements. Within 3-5 business days of receiving and examining the returned item(s), refunds will be provided to the original payment method.
Customers are responsible for any return shipping charges, and shipping fees are non-refundable.
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Exchanges:
Within seven days after receiving your order, if you believe you have received a damaged or faulty item, please contact our customer care department at. At no additional cost to you, we will work with you to replace the harmed or flawed item(s).
